Tenant FAQs

Properties are leased on a first-come, first-served basis once a completed application and required fees are received. We do not hold properties, so we recommend submitting your application as soon as possible to secure a home.

Move-in costs vary by property, but typically include the first month’s rent and a security deposit before move-in. We never require last month’s rent. We provide a clear breakdown of all move-in costs before lease signing so you know exactly what to expect.

Applicants must be of legal age to enter a lease agreement, which is 18 years or older.

Security deposits are generally refundable if the unit is returned in good condition (normal wear and tear excluded) and all lease obligations are met. Deductions may be made for unpaid rent, repairable damage, excessive cleaning, or other lease breaches. We issue itemized statements when deductions occur.

A cosigner (guarantor) may be considered only in cases where an applicant does not meet income requirements. We do not accept co-signers for credit or rental history concerns. All cosigners must meet financial qualifications and sign a guarantor agreement accepting responsibility for the lease obligations.

Applications can be submitted online through our listings page. Simply click “Apply Now” on your desired rental property. To complete your application you will generally need: A completed application and application fee Proof of income (pay stubs, bank statements, or tax documents) Valid photo ID Rental history and references Consent for background and credit screening We manage a range of property types, including: Single-family homes Duplexes Triplexes and fourplexes Our leasing team will confirm required documents and next steps when you express interest.

We offer multiple convenient payment options, including: Online payments via the tenant portal (recommended) Automatic bank transfer (ACH) Check or money order (per property policy) Payment receipts and monthly statements are available through the portal, and we encourage tenants to enroll for the fastest, most secure processing.

Review your lease and contact management before bringing a pet home. Some units allow pets with an approved pet addendum, pet deposit, and/or monthly pet rent; others have breed, size, or species restrictions. Service and emotional support animals are handled in accordance with federal and state fair housing law. Contact us to review the property’s pet policy and any additional fees.

Leases typically hold all listed tenants jointly responsible for the full lease term. If one tenant plans to remain, that tenant must qualify on their own or the departing tenant should help find an approved replacement. We can assist with screening replacement applicants and processing lease changes according to the lease and owner approval.

Check your lease for the required written notice period (commonly 30–60 days) and submit your intent to vacate through the tenant portal using the ‘Contact Us’ tab. Before moving, schedule a move-out inspection, return all keys, and provide a forwarding address for the security deposit refund. Following inspection, we will process the deposit return per the lease and applicable law.

Our property management team coordinates routine maintenance and handles repairs to keep properties in top condition. Tenants are responsible for damage caused by negligence, misuse, or unauthorized alterations. Submit maintenance requests promptly through the tenant portal or by contacting our office; emergency repairs receive priority and we’ll communicate expected response times and next steps.